RSS Feed
Knowledgebase : Syncing
If SuccessWare was moved to a different computer you may receive the following error: _THE SSL ENCRYPTION KEYS COULD NOT BE INITIALIZED BECAUSE THEY COULD NOT BE RETRIEVED._ To fix this there are two files that need to be copied over from the origi...
IF YOU NEED TO RE-CREATE YOUR SYNC ACCOUNT FOLLOW THE STEPS IN THE ORDER LISTED BELOW. Be sure to print or export any events on the Google SuccessWare calendar that never Synced into SuccessWare, we do not want you to loose any event information. 1)...
If you attempt to delete your Google account from the SuccessWare Sync window and receive an error, follow the steps below. You will need to log into the Google account thats not deleting, make a new SuccessWare calendar, then go back to the SuccessWare...
ERROR: " google syncing process encountered an error while processing the email account an internal error occurred the passed date/time string is not in GMT (2011-08-11T13:00:00.000-05:00" RESOLUTION: This error message was put in to protect the int...
Quit out of SuccessWare before you upload your data file.  We have an account set up with Hightail.com for sending large files. Go to the Hightail web site: https://www.hightail.com/ User Name: support@successware.net Password: Success2016 Once you ...
HOW TO SET UP YOUR IPHONE FOR SYNCING WITH GOOGLE The links below provides information on setting up your Iphone with Google. http://support.google.com/mail/bin/answer.py?hl=en&answer=138740 http://support.google.com/a/users/bin/answer.py?hl=e...
This support article is meant for users who are receiving the following error when syncing a Google account with SuccessWare: COULD NOT GET THE APPOINTMENTS FOR A GOOGLE CALENDAR. THE REQUESTED RESOURCE IS NO LONGER AVAILABLE AT THE SERVER AND NO FO...
Error: USER NAME AND OR PASSWORD NOT CORRECT If the above error occurs during the Syncing set up, even when you have confirmed that it is correct, please check your Google account. _DOES THE USER NAME HAVE TWO IDENTITIES WITH GMAIL? _ If you have o...
If one or more of your SuccessWare Google accounts were syncing fine and now seem to have stopped syncing, try doing a manual sync: 1) Choose File > Syncing. 2) Select an account that is not syncing from the list. 3) Click Sync Now and answer an...
PLEASE FIND THE LINK BELOW FOR HAND HELD DEVICES: HTTP://SUPPORT.GOOGLE.COM/CALENDAR/BIN/TOPIC.PY?HL=EN&TOPIC=13950&PARENT=1665163&CTX=TOPIC
If you are asked to track events on your Scheduler as a result of Sync issues you can use the attached PDF to keep track of all activity.
Help Desk Software by Kayako successware.helpserve.com