Knowledgebase
(8)4D Tools Utilities
Downloads
(1)Printing
(45)Error Messages
(3)Labels
(4)Inquiries
(15)Multi-User
(8)Backup Procedure
(2)Scheduler
(17)E-mail
(4)Order Form Editor
(4)Locked file
(12)Orders
(27)Basic Set Up
(2)HASP Key
(4)Training & Workshops
(10)Credit Cards
(17)Tips
(9)SuccessWare is not Running
(10)Policies
(28)Macintosh
(23)Windows
(13)Financial
(8)Networking
(11)Syncing
4D preferences on Client:
In Finder
Go Menu > Go to folder
type ~/Library
then open the Application Support folder
Move the 4D folder to the desktop and try launching again
On Windows:
{Disk}:UsersCurrent userApp DataRoaming4D
JG - 4/16
AN ERROR OCCURRED DURING THE LOG FILE INTEGRATION, IT IS RECOMMENDED
TO RESTORE THE LAST BACKUP OF THIS DATABASE IN ORDER TO ATTEMPT THE
INTEGRATIONS OF THIS LOG FILE.
This message tells us there may be more than one log file on your
system and wires ar...
If your automatic emails are not sending or if your invoices will not
send when you select Invoice from the Order windows, try the
following:
Go to Preferences and select studio. Check to make sure your studio
email address is correct her and is the sa...
BACKUP ERROR 1409 - Troubleshooting
PLATFORM: Macintosh & Windows
SUMMARY
Error code 1409 happens during the backup process. It generally
occurs from a read error on the specific files that are being backed
up. In additon it can happen in the "wr...
If you are adding or modifying a date field within SuccessWare and it
begins to change automatically you will need to update your Date &
Time Preference within the computers System Preferences.
We have found that this can happen on the MAC OS when y...
Navigate to the Applications folder
Open the Utilities sub folder
Launch the Disk Utility
From the list of drives on the left select the Macintosh HD
Click on the VERIFY DISK button (if any errors appear contact Apple)
Once the Verify is comp...
ERROR: -120 BACKUP
ON MACINTOSH:
1) Quit SuccessWare - if it is running.
2) Control-click SuccessWare/SuccessWare Server application file in
the Dock and click Show in Finder.
3) Control-click SuccessWare/SuccessWare Server application and
choos...
If you are experiencing an error: Lost communication with host, you may need to increase the "Time Out" on your server.
On the server application of Successware:
Select Successware click "Edit"
Go to Preferences
Click Client Server
Change ...
If you receive the following error "The Plug-in method cannot be
executed", it is possible that there is something in the Plugins
folder that is either corrupt or should not be in there.
Please follow the steps below to locate and send in your Plugins
...
FIXING CORRUPT FONTS (MAC)
If SuccessWare is shutting down unexpectedly there could be a
Fontbook issue.
Corrupt Fonts can prevent applications from opening and cause
crashing within Applications.
Below are two links that will give you step by ...
On Macintosh with system updates:
Prior to updating your system do the following
Go to Applications
Utility
Run Disk Utility
Do a Verify Disk
Repair Permissions (even though you may not need to repair any, do it anyway)
Then run your system upd...
Quit out of SuccessWare on all computers including the server.
Navigate to your SuccessWare server folder.
Hold down the control key and click on the SuccessWare Server
Application file (it is the only file in your Main SuccessWare folder
that has the...
If you are experiencing SuccessWare application crashes on Macintosh, it could be that you need to repair your system's permissions.
Here's how:
1) Quit SuccessWare and all other applications.
2) Run the Disk Utility application (located in App...
PORT 19813
The SuccessWare Multi-user version uses Port 19813 for communication
between the server and the client machines. This port must be open for
this communication to work properly.
If you are having trouble connecting your client machines t...
Upgrading your Single User Lease to a Multi-user Lease:
Please visit our System Requirements page for Multi-user. This way
you can make certain your systems are set up properly prior to moving
to Multi-User.
http://www.successware.net/downloads/downloa...
If you are experiencing random issues with SuccessWare shutting down on your system try the following
1) Quit out of SuccessWare on all machines
2) On each client computer, navigate through your Finder to the following location :Library:Applica...
Reinstalling SuccessWare
First, you should make a back up by copying your entire SuccessWare
folder to an external drive or cloud storage.
*If you are on a PC, you will need to run the Uninstaller for
SuccessWare, this is done in the Control Panel. Th...
Sometimes previous updates can cause FontBook problems, font's that
are corrupt can prevent applications from opening and cause crashing.
1) Navigate to your Applications folder, launch the FontBook
application.
2) A window will open, at the top lef...
If you have a window in SuccessWare that is displaying on the screen as a sliver, hold down shift key while opening that window. Holding down the shift key will restore it to its original window size (bypassing and resetting the favorite layout settings)....
A security update can be causing some trouble with Successware. This is not effecting all MAC OS 10.5 users, however some are contacting us with troubles that Successware is no longer launching or acting very slow.
The cause is a security update 10....
Mac:
HTTP://WWW.SUCCESSWARE.NET/DOWNLOADS/MAC//
EXAMPLE: HTTP://WWW.SUCCESSWARE.NET/DOWNLOADS/MAC/6.3.12/
Windows:
HTTP://WWW.SUCCESSWARE.NET/DOWNLOADS/WINDOWS//
EXAMPLE: HTTP://WWW.SUCCESSWARE.NET/DOWNLOADS/WINDOWS/6.3.12/
Please click on the following link to access SuccessWare Mac Downloads:
http://successware.net/downloads/mac/index.html
Always make a back up of your data file before you upgrade. You need to read and verify your system requirements to make sure the...
If you are experiencing issues with SuccessWare not launching or
randomly crashing there could be a conflict with the OS.
Apple has a Combo Updater that may resolve the problem.
Below are links to OS specific Combo Updaters. Download and run the
ap...
The datafile structure is the same for both Windows and Mac on any version of SuccessWare after 5.0
You can install download your entitled version of of SuccessWare and simply copy the data file to the new system and place it in the SuccessWare folder....
-10064 ERROR UPON UPGRADING
This may occur when there is too much traffic on our Web site.
Please Do the following:
1. Go to SuccessWare Preferences
2. Choose FTP
3. Change the FTP Transfer mode from Active to Passive or Visa Versa
It is po...
The main component of the multi-user version is the SuccessWare Server software. This software runs on one computer on your network and manages data file access for all users.
To insure optimum performance, it is recommended that this server computer b...
To upgrade to the multi user version of SuccessWare
During this process it is important to keep your single user version of SuccessWare running until the server is up and running.
Begin by backing up your entire SuccessWare folder on external media, f...
1) Go to SuccessWare Server > File > Database Settings >
Client-server.
2) Set the Client-Server Connections Timeout to a longer value (like
5 minutes).
Help Desk Software by Kayako successware.helpserve.com