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Knowledgebase : Policies
YOUR HASP KEY HAS BEEN LOST OR HAS BROKEN The cost of replacing a key is $75 + shipping. Keys cannot be shipped until we have written approval for the charges. Broken keys need to be returned, below you will find the address where to send your da...
CHANGING YOUR LEASE LICENSE FROM MULTI-USER TO SINGLE-USER Your account will change from the Multi-user charge to the current monthly single-user price. In the future, if you choose to upgrade to Multi-user again, you need to re-pay the upgrade charge f...
CONVERTING YOUR LICENSING TO LEASE FROM PURCHASE: The decision to convert your current licensing with SuccessWare should be entered into with a full understanding of what you are changing. PURCHASE = "Perpetual License" Access to the version of...
We are sorry to hear you wish to end your SuccessWare lease. The terms of your lease state, there is a 20 Day notification required. In order for us to complete the cancellation process, you must put into writing your cancellation request, accompanied ...
If your support plan has expired and you are wanting to renew, please contact us at 800-593-3767. As always we will help anyone who is down. For example, if your system is down, we will help to get you back up and running. However if your operating sys...
You recently contacted our support team with a SuccessWare issue, however in order to better assist we need to know the following. Providing the details below will enable us to resolve your issue promptly. _CONTACT INFORMATION: _ Your name Studio Na...
Refund - 90 Day Money Back Guarantee We are sorry that you have decided not to put SuccessWare to use in your studio. SuccessWare has a 90 day money back guarantee. To qualify for a full refund, you must return your package within 90 days of your order...
Limitations for SuccessWare use outside of the US: We work based on the 100 for currency, so anything that is based on the 100 will work. We do not use the "$" symbol in any printed information, so invoices print with the denomination. We have an ...
Please use the following link to update your credit card information on line. http://www.successware.net/pricing/updateLeaseCreditCard.shtml If you have any questions or if you would prefer to have us take your information on the phone, please call us...
UPGRADING YOUR LEASE FROM SINGLE USER TO MULTI-USER To upgrade to Multi User, there is a $300 upgrade fee. This fee is the difference between the initial lease fee of $299 for Single User and $599 for Multi User. You are paying the difference between...
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