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Knowledgebase : Error Messages
If SuccessWare was moved to a different computer you may receive the following error: _THE SSL ENCRYPTION KEYS COULD NOT BE INITIALIZED BECAUSE THEY COULD NOT BE RETRIEVED._ To fix this there are two files that need to be copied over from the origi...
AN ERROR OCCURRED DURING THE LOG FILE INTEGRATION, IT IS RECOMMENDED TO RESTORE THE LAST BACKUP OF THIS DATABASE IN ORDER TO ATTEMPT THE INTEGRATIONS OF THIS LOG FILE. This message tells us there may be more than one log file on your system and wires ar...
If your automatic emails are not sending or if your invoices will not send when you select Invoice from the Order windows, try the following: Go to Preferences and select studio.  Check to make sure your studio email address is correct her and is the sa...
BACKUP ERROR 1409 - Troubleshooting PLATFORM: Macintosh & Windows SUMMARY Error code 1409 happens during the backup process. It generally occurs from a read error on the specific files that are being backed up. In additon it can happen in the "wr...
Here are the instructions for a Clean install To uninstall/reinstall Successware: 1. Create a back up of the entire Successware folder and any other data files ( You need to copy the entire SuccessWare folder, the Data-file is the most important.) Copy ...
If you are receiving error 10042 when you attempt to send an email through SuccessWare check your From address. The From address must be the same email address that you have in the Email Preference settings. If it is not, click the From drop down...
Error -4447 received upon Backup Attempt If you have received this error while attempting to initiate a backup, it is possible that the error is being caused by a drive that either is not formatted correctly or does not have the correct permissions. ...
Error codes: -4447, and -35 generally occur from the following causes: Not enough free space on the backup destination drive Read only permissions on the destination drive Other computer related permissions issues If you receive any of the above er...
ERROR CODE 10115 This error simply means that the computers are not communicating with one another. TO RESOLVE THIS ISSUE: Make sure the server machine is turned on and is up and running. In addition, the SuccessWare Server software on that system ...
00 Transaction was approved. 85 Transaction was approved. FE There was a format error with your Trinity Gateway Service (API) request. LE Could not log you in (problem with dc_logon and/or dc_password). AE Address verification failed because address d...
10000 user cancelled a dialog or progress. 10001 unimplemented Internet command. 10002 invalid array type. 10003 no more (TCP,SMTP,POP3, etc. ) references available. 10004 invalid reference. 10005 need a "Host" for use in the "SMTP_Send" command. 10...
ERROR: -120 BACKUP ON MACINTOSH: 1) Quit SuccessWare -  if it is running. 2) Control-click SuccessWare/SuccessWare Server application file in the Dock and click Show in Finder. 3) Control-click SuccessWare/SuccessWare Server application and choos...
10042 SMTP 550 - Requested action not taken: mailbox unavailable. You may have received this message because the "From" E-mail address on the e-mail window may be incorrect. The "From" E-mail address must be sent from an email address that the server u...
ERROR: " google syncing process encountered an error while processing the email account an internal error occurred the passed date/time string is not in GMT (2011-08-11T13:00:00.000-05:00" RESOLUTION: This error message was put in to protect the int...
If you are experiencing an error: Lost communication with host, you may need to increase the "Time Out" on your server. On the server application of Successware: Select Successware click "Edit" Go to Preferences Click Client Server Change ...
We have seen this alert appear after a major power outage. If you are running multi user and upon launch the client application states "Not enough stack space" follow the steps below. On the offending client machine: Start up the client holding the sh...
This message could be appearing for two reasons. First, if you are a lease client there is an internal battery in the Hasp key for pertinent information. These batteries last approximately 4-5 years. If your battery has run out, we will replace your ke...
If you receive the following error "The Plug-in method cannot be executed", it is possible that there is something in the Plugins folder that is either corrupt or should not be in there. Please follow the steps below to locate and send in your Plugins ...
If you receive the following error "The Plug-in method cannot be executed", it is possible that there is something in the Plugins folder that is either corrupt or should not be in there. Please follow the steps below to locate and send in your Plugins ...
If you rececently upgraded your version of SuccessWare and upon launch receive a message that states "This database has not been compiled for 64-bit processors" this may indicate a permissions issue with the computers User. By creating a new User on...
If you are running Windows 2000 and receive the following message: Unable to find the entry point for procedure CreateFiberEx on the dynamic link library KERNEL32.dll You will need to upgrade to Windows 2000 Service Pack 4.
Code Description -10001 The actual connection to the database has been disrupted. -10002 The connection for this process has been disrupted. -10003 Bad connection parameters. -10020 No server was selected while using OP Select 4D server. -10021 No se...
If you are receiving a HMCAL Error -24, most likely your From Time and To Time in the Scheduler are set where the From minutes are larger than the Too minutes. For Example: 7:45 AM to 6:30 PM (45 > 30, gives -24) 7:30 AM to 6:15 PM (30 > 15, gives...
If upon launching SuccessWare, an error message appears stating "An hmCal error occurred. Error: -17", the most likely cause is a "special" character within the folder path to the SuccessWare folder. Examples of special characters are the registered trad...
hmCal_Set Timezone returned -22 when passing a system timezone of "America/Indianapolis" The Error occurred in TIME_SYSTEMTIMEZONEFORICALENDAR If you are getting an error -22, the recent update of the OS has caused some changes within the system. Plea...
You recently contacted our support team with a SuccessWare issue, however in order to better assist we need to know the following. Providing the details below will enable us to resolve your issue promptly. _CONTACT INFORMATION: _ Your name Studio Na...
If you are receiving the error: In ternet commands plug-in error 10061 The cause is most likely within your firewall settings. The firewall on your computer may be blocking SuccessWare from sending the credit card information to PayJunction. If ...
If you receive an error from Google while syncing that looks like the following: The HTTP server returned an error: HTTP/1.0 401 Token invalid - Invalid token: Stateless token expired Content-Type: text/html; charset=utf-8 Date: Fri, 06 Nov 2015 15:03:2...
If you are experiencing SuccessWare application crashes on Macintosh, it could be that you need to repair your system's permissions. Here's how: 1) Quit SuccessWare and all other applications. 2) Run the Disk Utility application (located in App...
If you receive Error 1027, result code 9 from Payjunction, you will need to reset your API user name and password on the Payjunction website. Go To Security (log in as your Administrative account) Enter in the Admin password Go to the credit card t...
If you have a window in SuccessWare that is displaying on the screen as a sliver, hold down shift key while opening that window. Holding down the shift key will restore it to its original window size (bypassing and resetting the favorite layout settings)....
Here's how to get rid of the SchedulePack License Renewal message for MULTI-USER: 1) Make sure you are running the last released version of 4.0, which is 4.0.3. If not, download and install it from here: 2) After making sure you are running 4...
Here's how to get rid of the SchedulePack License Renewal message: 1) Make sure you are running the last released version of 4.0, which is 4.0.3. If not, download and install it from here: http://www.successware.net/downloads/windows/archive.html ...
Here's how to get rid of the SchedulePack License Renewal message: 1) Make sure you are running the last released version of 4.1, which is 4.1.4. If not, download and install it from here: http://www.successware.net/downloads/windows/archive.html ...
Here's how to get rid of the SchedulePack License Renewal message: 1) Make sure you are running the last released version of 4.1, which is 4.1.4. If not, download and install it from here: 2) After making sure you are running 4.1.4 (see above...
Here's how to get rid of the SchedulePack License Renewal message: 1) Make sure you are running the last released version of 4.1, which is 4.1.4. If not, download and install it from here: 2) After making sure you are running 4.1.4 (see above)...
Here's how to get rid of the SchedulePack License Renewal message: 1) Make sure you are running the last released version of 4.1, which is 4.1.4. If not, download and install it from here: 2) After making sure you are running 4.1.4 (see above...
HOW TO SEND YOUR DATA-FILE TO SUCCESSWARE: 1) Make certain SuccessWare is NOT running. 2) Go to your SuccessW or SuccessWare folder. 3) Your Data file is Named SuccessWare.4dd 4) Compress your file using a compression tool. *Let us know if your compres...
If your system appears to be "Frozen or Unresponsive", it may be that the Operating system has taken control of the software and you have to do an action to release it. Try doing the following: Simply go to the File menu, choose About SuccessTracki...
If you are experiencing issues with SuccessWare not launching or randomly crashing there could be a conflict with the OS. Apple has a Combo Updater that may resolve the problem. Below are links to OS specific Combo Updaters. Download and run the ap...
Error: USER NAME AND OR PASSWORD NOT CORRECT If the above error occurs during the Syncing set up, even when you have confirmed that it is correct, please check your Google account. _DOES THE USER NAME HAVE TWO IDENTITIES WITH GMAIL? _ If you have o...
Upon launching SuccessWare, you may receive a message stating that "the correct Log File can not be found"  If you receive this message, do the following. Click Create and save a new log file in your backup location.  Leave the name as it is (Succe...
-10064 ERROR UPON UPGRADING This may occur when there is too much traffic on our Web site. Please Do the following: 1. Go to SuccessWare Preferences 2. Choose FTP 3. Change the FTP Transfer mode from Active to Passive or Visa Versa It is po...
If your resolution is set to the System Requirements, yet you still receive a resolution error check on your Text Settings. Quit out of SuccessWare. Go to your Desktop, right-click your mouse and go to DISPLAY SETTINGS. At the bottom of this window,...
1) Go to SuccessWare Server > File > Database Settings > Client-server. 2) Set the Client-Server Connections Timeout to a longer value (like 5 minutes).
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