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Knowledgebase : Locked file
If you have a locked file, you may have done so accidentally or someone tried to get into your account without your knowledge. We do not maintain your password as it is unique to you and your studio. In order for us to unlock the file, you need: Your cu...
WHAT TO DO WITH YOUR DATA-FILE ONCE YOU HAVE RECEIVED IT AFTER WE HAVE UNLOCKED YOUR ACCOUNT: First, just in case, make certain you have made a backup of your SuccessWare data. If you have more than one database, make certain all are backed up. Downlo...
Quit out of SuccessWare before you upload your data file.  We have an account set up with Hightail.com for sending large files. Go to the Hightail web site: https://www.hightail.com/ User Name: support@successware.net Password: Success2016 Once you ...
HOW TO SEND YOUR DATA-FILE TO SUCCESSWARE: 1) Make certain SuccessWare is NOT running. 2) Go to your SuccessW or SuccessWare folder. 3) Your Data file is Named SuccessWare.4dd 4) Compress your file using a compression tool. *Let us know if your compres...
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