Knowledgebase
Sending SuccessWare your Locked Datafile
Posted by Diane Jessup on 16 March 2017 04:54 PM

If you have a locked file, you may have done so accidentally or someone tried to get into your account without your knowledge. We do not maintain your password as it is unique to you and your studio.

In order for us to unlock the file, you need: Your current data file, SuccessWare.4dd AND the exact version of SuccessWare you are running. 


Submit your data file to:

http://successware.helpserve.com/index.php?_m=tickets&_a=submit

Fill in the form and answer the all questions, in the subject box please type that your data file is locked and which usernames you have attempted.

You will need to send your SuccessWare.4dd file. The file is located in the SuccessW or SuccessWare folder. If you are multi-user it will be located on the machine that is running the server software.


*Please quit out of SuccessWare and compress the file prior to sending. If your compressed file is over 7MB you Can Not send it in a regular email. Please upload through your FTP service or send a Drop Box link. *If you do not have a service for sending large files just let us know and we can provide our Hightail.com account information. 


We will unlock the file and send it back to you.

We will phone you with a password. We will not E-mail nor will we leave it on Voice mail or with an Employee without your permission.
In your E-mail to us, please include how you would like us to issue the password. If it is ok to leave a message on voice mail or with an employee, please include that for us.

sk-03/17

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