Knowledgebase
Sending datafile to SuccessWare
Posted by Judy Grann on 16 March 2017 04:50 PM

How to send your data-file to SuccessWare:

1) Make certain SuccessWare is NOT running.
2) Go to your SuccessW or SuccessWare folder.
3) Your Data file is Named SuccessWare.4dd
4) Compress your file using a compression tool.

*Let us know if your compressed file is over 7MB. We will have you send it in using our Hightail.com account.
*If your compressed file is under 7MB,  click on the link below.  You can send your compressed data file by submitting a support ticket.

http://successware.helpserve.com/Tickets/Submit



Select the Support radio button and then fill out all of the fields in the form that follows. Describe your issue in the subject box, with details of exactly what is happening. We need as much information as is possible so we can handle your case appropriately.

Please do not continue using SuccessWare, other than in view mode, unless the support staff has told you that it's okay to continue working.



SK-03/17

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