Knowledgebase
Print Session 6.3 - Names Print Blank Fix
Posted by Judy Grann on 28 December 2016 10:06 PM

There is a bug in 6.3 that causes client names to print as blank when printing a list of sessions (Session > List Sessions > Print Sessions).  It will be fixed in 6.3.1, but we can fix it in 6.3 for any one who are having trouble by doing the following:

1) Download <http://www.successware.net/downloads/misc/Sessions.hmReports.zip>.

2) Unzip the file.  The resulting file is named Sessions.hmReports

3) If you are running:

--------------------------
SINGLE-USER / MAC:
--------------------------

    a) In your SuccessWare folder, right click SuccessWare.app and choose Show Package Contents.

    b) Open Contents > Database > Resources > Report Formats.

    c) Copy the downloaded Sessions.hmReports file into the Report Formats folder.  Say "yes" when asked if the current file should be replaced.

--------------------------
MULTI-USER / MAC:
--------------------------

    a) In your SuccessWare folder, right click SuccessWare Server.app and choose Show Package Contents.

    b) Open Contents > Server Database > Resources > Report Formats.

    c) Copy the downloaded Sessions.hmReports file into the Report Formats folder.  Say "yes" when asked if the current file should be replaced.


--------------------------
SINGLE-USER / WINDOWS:
--------------------------

    a) In your SuccessW folder, open Database > Resources > Report Formats.

    b) Copy the downloaded Sessions.hmReports file into the Report Formats folder.  Say "yes" when asked if the current file should be replaced.

--------------------------
MULTI-USER / WINDOWS:
--------------------------

    a) In your SuccessW folder, open Server Database > Resources > Report Formats.

    b) Copy the downloaded Sessions.hmReports file into the Report Formats folder.  Say "yes" when asked if the current file should be replaced.

(0 vote(s))
This article was helpful
This article was not helpful

Comments (0)
Post a new comment
 
 
Full Name:
Email:
Comments:
Help Desk Software by Kayako successware.helpserve.com