Knowledgebase
Syncing Stops Working
Posted by Jeff Grann on 11 January 2013 07:38 PM

If one or more of your SuccessWare Google accounts were syncing fine and now seem to have stopped syncing, try doing a manual sync:

1) Choose File > Syncing.

2) Select an account that is not syncing from the list.

3) Click Sync Now and answer any questions that you are asked.

If the sync works and you were asked questions, that means that syncing seemed to stop working because it needed input from you before it could continue. If it didn't sync properly, please contact us.

SuccessWare notifies you when this input is needed via email or on-screen messages, or both. You may not be have noticed the messages or forgot to go back later to provide the information. To prevent this from happening in the future, do the following:

1) Set the notifications for each Google account to display on-screen messages and to send email messages.

2) Make sure auto syncing is turned on by checking Preferences > Syncing > Enable Auto Syncing.

3) Make sure your email is set up properly. Test that you can successfully send emails. If you are having problems getting email to work, please contact us.

4) If you receive an email or an on-screen message saying that syncing needs your input, you need to follow the instructions promptly.  You shouldn't ignore the message for more than a couple of days.

5) When launching SuccessWare, you need to be aware of any messages that appear in the lower-right corner of the screen, even if the scheduler window opens on top of it.  If you notice a message during launch, you should move or resize the scheduler window to reveal the message window and do as it says. It may be asking you for syncing input.

As long as you make sure you provide syncing input when asked, you should no longer experience this issue.

Please let us know if you need help with any of the above steps or if they do not fix your issue.

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