Sync Error: "The requested resource is no longer available at the server...."
Posted by , Last modified by Jeff Grann on 11 January 2013 04:41 PM

This support article is meant for users who are receiving the following error when syncing a Google account with SuccessWare:

Could not get the appointments for a Google calendar. The requested resource is no longer available at the server and no forwarding address is known.

If you receive this error message when syncing, the likely cause is that a successful sync has not occurred for several days. The most likely cause can be avoided by doing the following:

1) In SuccessWare, delete any Google account that is having this issue. If an account cannot be deleted for some reason, please notify us.

2) In SuccessWare, re-create the deleted Google account(s).

3) Set the notifications for each Google account to display on-screen messages and to send email messages.

4) Make sure auto syncing is turned on by checking Preferences > Syncing > Enable Auto Syncing.

5) Make sure your email is set up properly. Test that you can successfully send emails. If you are having problems getting email to work, please contact us.

6) If you receive an email or an on-screen message saying that syncing needs your input, you need to follow the instructions promptly.  You shouldn't ignore the message for more than a couple of days.

7) When launching SuccessWare, you need to be aware of any messages that appear in the lower-right corner of the screen, even if the scheduler window opens on top of it.  If you notice a message during launch, you should move or resize the scheduler window to reveal the message window and do as it says.

As long as you make sure you provide syncing input when asked, you should no longer experience this issue.

Please let us know if you need help with any of the above steps or if they do not fix your issue.

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