Knowledgebase: Orders
Bounced Check for Team Sports/Events - entering one payment for all checks
Posted by Judy Grann, Last modified by on 27 February 2011 02:47 PM

Bounced Check:

If you have entered a group order, with one payment for all of your checks and one bounces, you will need to do the following:

Go to the order, select the Payment Tab

Click on the total checks (lumped sum of all checks deposited.)

Deduct the amount that is bounced from the total, click Done

Re-enter the payment of the individual check that actually bounced with the check number, amount and the original payment date.

Go to the Modify Account window and Deposit it back into the actual Backdated deposit (because you removed it from the lump total, it will not be included in the deposit and you have to re-enter it.)

Go back to the order, select the Payment tab.

Click on the check that bounced to select it.

Click the bounced check button and follow the instructions that follow.

If you need assistance please feel free to call and we can walk you through it.




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