First, you should make a back up by copying your entire SuccessWare folder to an external drive or cloud storage.
*If you are on a PC, you will need to run the Uninstaller for SuccessWare, this is done in the Control Panel. This step is not necessary on a MAC.
Next, take the current SuccessWare folder and delete it. DO NOT empty your recycle bin or trash before you have fully completed the reinstallation and you know your data is up and functional.
Download your entitled version of SuccessWare from our web site:
Follow the install instructions and install. Make certain you install the HASP key drivers. You may receive a message that you cannot install them since were previously installed.
Once the install is complete move the following files from your back up folder into the main SuccessWare/SuccessW folder:
Your data file (SuccessWare.4dd)
Check Formats folder
Credit Card Receipts folder
E-Mail Messages folder
Faces folder (if present)
Label Formats folder
Order Forms folder
Please let me know if you want some help doing this over the phone.