Knowledgebase: Error Messages
Update Error -10064
Posted by Judy Grann, Last modified by Judy Grann on 17 September 2012 04:36 PM

-10064 error upon upgrading

This may occur when there is too much traffic on our Web site.

Please Do the following:

1. Go to SuccessWare Preferences
2. Choose FTP
3. Change the FTP Transfer mode from Active to Passive or Visa Versa

It is possible that the FTP port is being blocked by ether a firewall or Virus detector. You may need too Open FTP port. The FTP port number is 2. You must allow SuccessWare make outgoing FTP connections on the WAN (Wide Area Networ or internet)

 

JG 9/12

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